Ensuring timely, complete and accurate processing of Investigation cases (including performing all relevant controls) within own area of responsibility
Addressing customer queries, written and telephone, in a professional and timely manner
Liaising with clients ensuring they are happy with the service provided and if any issues, ensure that they are escalated and resolved in a timely manner to client's satisfaction.
Monitoring risk and ensuring escalation to management.
Interacting with other team members and management to ensure and improve the efficiency and effectiveness of the unit
Input transactions processed in Payments and Cash Services department
Preparation of various MIS reports
QUALIFICATIONS AND REQUIREMENTS
High literacy in IT and good communication skills
Minimum 2 years in the relevant field would be an added advantage
Ability to work under pressure with deadlines and multiple tasks
Ability to work on own initiative, efficient with good attention to detail