A degree from a recognized University or an equivalent professional Qualification (Part/ fully) will be an added advantage, Proven leadership skills
DUTIES AND RESPONSIBILITES
Managing the daily running of the call centre, including effective resource planning and implementing call centre strategies and operations.
Carrying out needs assessments, performance reviews and cost/benefit analyses.
Ensuring all relevant communications, records and data are updated and recorded.
Advising clients on products and services available.
Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues.
Handling the most complex customer complaints or inquiries.
Ensuring speedy and effective resolution of client issues, to ensure maximization of collections against recovery function budgets and manage the collections portfolio on a monthly basis.
Actively seek out and develop new approaches to Collections efforts.
Identify and work on all client touch-points to maximize revenue inflows regularly.
Responsible for training and developing team for implementing effective client handling.
QUALIFICATIONS AND REQUIREMENTS
Be result oriented and possess the ability to take up challenges
Over 5 Years of experience and proven track record of performance in the financial sector
A degree from a recognized University or an equivalent professional Qualification (Part/ fully) will be an added advantage.
Proven leadership skills
Effective Team Handling, Mentoring & Communication skills (written as we as verbal) are pre-requisites for this roles, besides the fictional skills -set.