Possess around 2 years of banking or related experience
Banking Associates -Contact Centre
- Ensure customer requests and complains are attended to and resolved within standard timelines established in the KPI
- Drive the team towards achieving the cross selling targets and service levels
- Ensure zero violation on laid down policies/processes and practices in order to mitigate risk factors
- Mentor/guide and train team members on products/services and processes
- Ensure contact centre desk instruction book is referred to at all times and escalate if there are any changes
- Assist the team to manage the Service Standards by covering additional shifts during weekends/peak times depending on the new business demands.
- Participate hi all huddles/team gathering/coaching and events related to the function
- Ability to take over any task for the betterment of the department