Bachelor's Degree in Engineering (Mechanical or Electrical/Electronic)
DUTIES AND RESPONSIBILITES
Heading the Service operation in delivery of the short term and long term strategic objectives by ensuring customer
satisfaction, people productivity and achieving the revenue objectives, o To manage all After Sales Service KPIs (cost, first time fix, call turnaround time, production output and efficiency
ratio per employee) to achieve maximum efficiency, o To ensure excellent customer service delivery at the Customer touch points, o To ensure proper repair order flow to satisfy warranty requirements, o To obtain competitive bids on all tools, equipment and supplies for cost maximization.
To monitor the team to ensure that customer inconveniences, complaints and misunderstandings are dealt with
fairly and quickly, o To proactively plan for service business expansion.
To ensure SOPs are established and the required infrastructure process and control in place to ensure service delivered.
To drive the team towards the service culture by developing and retaining talent.
QUALIFICATIONS AND REQUIREMENTS
Bachelor's Degree in Engineering (Mechanical or Electrical/Electronic)
Strong technical experience.
10+ years of operational experiences with 3 years of leadership capacity